Exchanges and Returns

Policy

Exchanges

We may exchange items within 60 days of your purchase for reasons such as incorrect fit or the wrong item being purchased. Please submit a request by emailing info@bowhorseusa.com

You will be responsible for paying the shipping costs for returning your item. Items must be returned unused, in the same condition that they were received, in the original packaging and with all tags intact.

Returns and Refunds.

We offer returns of unused products for any reason within 30 days of receiving the items. All returned products must be unused, in the same condition that they were received, in the original packaging and with all tags intact.

We try our best to make sure every item we send you is of the highest quality and specifications. However, sometimes mistakes happen. Products are covered by our warranty. 

If you believe the item you received is faulty or defective, please email info@bowhorseusa.com. In your return request, please include a detailed description and photo evidence of the damage or defect. Products deemed damaged or faulty are required to be returned to us for assessment.

Once your return is received and inspected, we will inspect the item and notify you of the approval or rejection of your case. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

We will cover delivery charges for the return of any product is deemed faulty or defective. We will also refund the cost of the initial delivery (if charged). If the product is found not to have a problem or defect, you will be required to pay the transport costs.

Consumers do not have a right to return a product for a refund if they:

• Were aware of an items fault before buying the product,
• Damaged the product by misusing it,
• Used the product and the problem is a result of use.

Refunds will not be provided for damage/faults such as:

• Normal wear and tear,
• Minor differences in colour and fading,
• Accidental damage,
• Age related waterproofing decline,
• Use with parts or accessories from other brands,
• Improper cleaning.

These rugs are worn by horses and ponies who are unpredictable and accident prone by nature. No rug is indestructible and accidental damage and tearing can occur despite ours and your best efforts and due to no fault of the rug manufacturing or fabric.

Products not covered under the two-year warrenty include:

• products purchased on sale,
• products given as a prize,
• products acquired by a person for the purpose of on-selling or re-supplying.